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Insights & Ideas
My passion lies at the intersection of purposeful technology and captivating experiences.
Join me on this blog as we explore the future, one post at a time.
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Platformization of Banking
Stop Treating Customers Like ATMs: A Guide to Sustainable Banking
It's time to face the music: some of our long-held banking practices are simply not sustainable. They erode customer trust, damage brand loyalty, and ultimately hinder long-term profitability. So, let's stop treating our customers like walking ATMs.
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A.I.
Augmented Intelligence in Banking
The future of banking is intelligent, and it's powered by the synergy between human and AI. In my latest article, "Augmented Intelligence in banking," I explore how AI systems like the Customer Lifetime Orchestrator (CLO) are transforming modern bank
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A.I.
AI-Driven Customer Lifetime Orchestration for Banks
For bank executives seeking to drive substantial growth in CLV, enhance customer loyalty, and optimize product adoption, AI-driven Customer Lifetime Orchestration offers a compelling solution.
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A.I.
Organizing AI at scale
The future of enterprise AI lies in decentralization.
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A.I.
Uplift Bank Profits. AI to Maximize Customer Lifetime Value (Product Holding Ratio). (LLM Part 13)
Discover how banks can unlock the power of AI to maximize Customer Lifetime Value (CLV) in my latest article.
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A.I.
2024: A Year In Review
2024 has been a year of growth, learning, and exciting new beginnings. I'm deeply passionate about creating a future where banking truly empowers individuals and businesses, and I'm thrilled to be pursuing this vision at Backbase .
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A.I.
Introducing AgentLite
The rapid evolution of Large Language Models (LLMs) has sparked a new era of AI agents. While the foundation of these agents lies in generative models, the real challenge lies in devising effective reasoning strategies and agent architectures.
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A.I.
Reimagining Recommendations: LLMs as a New Frontier (LLM Part 12)
Recommendation systems have become an integral part of our digital lives, influencing our choices from movies and music to products and services. These systems aim to provide personalized recommendations by analyzing user behavior and preferences.
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A.I.
AI and Data: The Powerhouse for Banks
A well-architected CDP can also serve as a foundation for advanced AI applications, such as generative AI and machine learning.
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A.I.
LLM Part 11: Inverse Reinforcement Learning
Ultimately, AI is a tool that amplifies human capabilities, a catalyst for innovation and creativity. By harnessing the power of AI responsibly, we can unlock new possibilities and shape a future where technology enhances human potential.
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